THE SHIFT GROUP COHORT
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STARTS TUESDAY, OCTOBER 20
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TEN SEATS
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THE SHIFT GROUP COHORT - STARTS TUESDAY, OCTOBER 20 - TEN SEATS -
The habits that got you promoted are the ones making you look like you can't lead.
Seven weeks for customer-facing managers who were the best in the role and now lead the people doing it. I'll show you which habits to stop, and you'll be able to count the difference.
This is for you if:
You were the one customers asked for by name. Now you manage the people who do what you used to do, and the escalations still land on your desk because it's faster than watching someone struggle. Your evenings go to the team's work. Your last day off wasn't one. And you've probably already sat through a leadership course that told you to delegate more, and it didn't help.
This is not a discipline problem. Nobody taught you the second job: building a team that delivers what you used to deliver yourself.
How you'll know it's working
Most leadership training asks you to feel different afterward. This one asks you to count.
In your Week 1 private session we score six numbers, starting with how many customer escalations reached your desk last week and how confident you are, one to five, that your customers would still get the standard if you took tomorrow off. We score them again at Week 4, Week 7, and at 30, 60 and 90 days after the program ends.
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The three behaviours costing you your team are named.
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Your personal 90-Day Roadmap, built with me from your own numbers.
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Your team has noticed one of them change.
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Escalations that used to land on your desk resolve one level down.
The Follow-Through Guarantee
Complete all seven weeks, do the between-session challenges, and use your check-ins. If you haven't made a specific, observable change in how you manage by Day 90, measured against your own Week 1 baseline, I'll do one more private session with you at no cost to work out what isn't landing and reset your plan.
What's included
Time away from the floor:
2.5 hours a week for seven weeks, plus the three private sessions. The work between sessions happens inside a normal week.
Seven virtual sessions, Tuesdays 9:00 to 11:30 am Mountain, October 20 to December 1
Three private 45-minute sessions with me, in Weeks 1, 4 and 7
Your personal 90-Day Roadmap, built in Week 7
Check-ins at Day 30, 60 and 90 after the program
A room of ten. What's said in the room stays in the room.
Investment
Founding Rate: $1,585 CAD + GST until Friday, October 9 at 11:59 pm MDT
Regular rate: $1,785 + GST
Registration closes October 9 or when the ten seats are gone, whichever comes first.
A GST receipt is issued for employer reimbursement.
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Yes. The billing contact can be different from the participant. Ask for an invoice at angela@hassallandco.ca.
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Recording will be available the next day.
FAQ
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Yes. Ten people, one rule: what's said in the room stays in the room. It's in the participant agreement.
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Probably not, and I'd rather tell you now. Send me a note and I'll point you somewhere useful.
About Angela
I led customer-facing teams for more than twenty years, the last 13.5 in wholesale distribution, and I've spent twelve of those years facilitating leadership development, including as a Situational Leadership® certified facilitator.
Hassall & Co. · Edmonton · angela@hassallandco.ca · 587-783-0022
